Unified Communications

Improve efficiency and reduce cost through synchronisation of your business communication tools.

Unified Communications

To effectively excel in today’s fast-paced world, employees must communicate and collaborate in every imaginable way, including mobile phones, desktop computers, tablets, voicemail, instant messaging, audio/web/video conferencing and e-mail. Although these communications methods are all intended to make businesses faster, more efficient, and more responsive, their lack of integration can hinder rather than help business operations. Inefficient communications can slow down business processes, inhibit productivity and business agility, and drive customers away because of missed deadlines or delivery dates. They can also result in missed revenue opportunities by hampering your ability to react quickly to market changes.

Unified Communications offers a new way to communicate. This comprehensive, integrated IP communications system of voice, video, data, mobility products and applications lets you use your network as an intelligent platform for effective, collaborative, scalable, and secure communications to better run your business.

When your communications systems are closely integrated with an intelligent IT infrastructure, the network is transformed to a “human network” in which your business moves with you, security is everywhere, and your information is always available—whenever and wherever it’s needed.

A New Way to Communicate

Unified Communications provides your employees with a more personal, timely way of communicating. It helps you streamline your most important business processes, enabling you to achieve unprecedented levels of collaboration, customer responsiveness, mobility, and security.

More than just a telephony solution, Unified Communications is a strategic investment that brings together voice, data, video, security, and mobility into a single, smart solution that works with the tools and processes you already have, to make your organisation more agile and competitive—and improve your profitability.

Improved Collaboration, Mobility, and Productivity

Increasingly, mobile workers are playing a key role in businesses of all sizes. Unified Communications helps you increase the availability and productivity of workers on the go. Using the ubiquity and intelligence of the network to deliver presence, which detects where you are; preference, which contacts you where you prefer to be reached; and mobility, so that you never miss a call, a Unified Communications Solution lets people connect to the right resource the first time—using the most effective medium.

Mobile phone and smart-phone users can coordinate conversations, collaborate with colleagues, and retrieve voicemail messages. Employees can see the presence status of colleagues to determine their availability, then securely view their personal and corporate directory information to select the best method to reach them. Designed for ease of use, Unified Communications enables users to access the people, communications tools, and content they need, wherever they are, with whatever device they are using right now—wired or wireless.

Systal’s Unified Communications strategy is built around our proven Plan, Design, Implementation, Manage (PDIM) methodology, detailed below.

Systal’s four pillars of service methodology:

Plan
  • Data Collection & Analysis
  • Solution Strategy
  • Assessment
  • Solution Approach
  • Transition Planning

Systal will help you to identify and address crucial business and technical considerations before you expend time and resources implementing your Unified Communications solution.

These services provide a consistent, repeatable methodology to help you successfully plan and design a scalable, resilient, and available converged network and to prepare your staff to use and support it. Our experienced Systal engineers will assess your needs and can work with you to help you get the most value out of your migration.

Implementation
  • Solution Deployment Plan
  • Deployment Readiness
  • Test Plan
  • Functional Testing
  • Solution Deployment

A holistic, accurate approach to capturing requirements, validating your proposed architecture, assessing network and site readiness, and managing the project.

Systal consultants will work with you to identify opportunities to improve your operations staff’s ability to support a Unified Communications solution, as well as the state of your existing support infrastructure, processes, and tools.

Systal consultants will help you prepare for deployment by evaluating the readiness of your existing site facilities to accommodate the proposed solution.

Reduce risk, resolve problems quickly, and keep your deployment project on track.

Design
  • Data Analysis Collection
  • Architecture & Conceptual Design
  • Solution Specified Design
  • Physical Design

The Systal Unified Communications Design Service considers your business and technical requirements, identifies network changes required to support your system, and helps you prepare your IT staff.

This assessment gauges the readiness of your existing network infrastructure to support your Cisco Unified Communication solution. It recommends improvements to your network configuration and design and develops a plan to implement the recommendations. It also addresses hardware, software, traffic, capacity, network design, IP addressing, quality of service, availability, scalability, security, cabling, power, and existing network services.

Manage
  • Network Operations Centre Monitored & Managed
  • Managed Maintenance

Portfolio of Managed Network Services tailored to meet your network management and operational requirements.

Experience in managing networks for organisations such as financial institutions, logistics and transportation, property management, mobile operators, service providers and Enterprise businesses.

Whether you are at a point where supplementing your existing network monitoring arrangements makes sense or you know it’s time to shift focus to your core business tasks, we have a Managed Network Services package that can help you with your decision.

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