Managed Resource Services
Fundamentally Systal is a people organisation who are market leaders in the ICT services industry.
Behind customer satisfaction, our single most important focus is the health of the Systal community. We have created an outstanding and motivated team for the longer term through the recruitment and retention of the right individuals as full time employees within the Systal team.
Our customers consistently require the need for flexible, commercially leading resource to complement their existing teams. Systal are able to support our clients, under significant pressure to deliver their own resource challenges, by providing experienced, multi-disciplined professionals across technology towers.
What separates Systal from traditional technology partners?
Systal’s Team Of Top Technology Professionals
Systal’s team of top technology professionals make certain that leading practices and processes are delivered to your business. We engage our own full time staff to complement your resource needs. We do not supply unknown contracted resource. For our customers this means Systal take on shared responsibility for the performance of the individuals and this allows you to engage resource with the correct longer term invested mentality. Furthermore, by supplying our own full time staff, you will save time in recruiting the right person; you can trust our technical expertise to supply you with the right candidate first time.
Investment In Careers
At Systal we invest in the careers of our team and ensure they have the most up to date industry standard qualifications. Systal offers a team of experienced PRINCE2 qualified project management experts who offer end-to-end Project Management, execution and support services. Likewise using ITIL qualified Service Managers, Systal works with customers to either implement or develop an existing methodology that helps the IT department efficiently manage its people, processes and technology. This enables us to deliver a cost-effective, quality service that is aligned to business processes. All of our Engineers and Architects are CISCO certified from CCNA to CCIE. We also have technical experts qualified in niche areas such Data Centre, Wireless, Security and Voice.
The Systal Community
Typically, resources engage over a defined period and the knowledge is retained with the contractor. With Systal, retained customer knowledge is kept within our organisation, which allows access to that individual after the engagement is retained offering huge benefits to our clients. This decreases the risk on an individual and instead is held within Systal.
Using the Systal community to support our customers’ resource challenges allows the engaged individual to tap into the wider Systal peer group for support. That may be a technical support request or best practice process challenge – any individual engaged can reach out to their wider Systal team for support.
One of the biggest challenges our customer’s feedback from previous resource engagements is continuity through absence. As part of the Systal investment and to prevent risk being held with a single individual, we operate a benched support aligned to any resource engagement. For our clients this means if a placed resource is absent through planned or unplanned events Systal have a business ready replacement to offer engagement continuity the same day.