A property management company uses Systal to improve network availability and reduce costs

Services provided: Professional and Project Services, Managed Network Operations Services

Industry: Property Management

Location: United Kingdom and Europe

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Client requirements

To provide business critical voice, data and wireless applications across 37 locations throughout Europe, this customer needed a network that was dependable, scalable and designed for availability, allowing it to support voice, exchange electronic records and sizeable files.

The company sought a technology services provider that could improve and implement such a network infrastructure and provide network innovation to allow it to provide improved services to its own customers.

The Solution

The client engaged Systal Technology Solutions to provide professional services to review and improve availability of the voice, data and WLAN network .

Complex architectural, configuration and process changes were accomplished resulting in a very significant reduction in the number of network P1 and P2 incidents.

Once stable, the team also deployed Paessler PRTG to monitor all the network devices which provided a detailed view of the network health in real time. Key links were also monitored for throughput and bandwidth issues and alerts were generated when key thresholds were breached giving us visibility of issues before they became much more serious outages. If there was a failure, the Systal team could immediately coordinate with Systal IT staff based onsite to investigate and correct the issue.

Far Reaching Benefits

An Expandable Network

Provides an expandable network that is designed for reliability and availability, resulting in fewer incident reports from users.

Decreased Expenditure

Decreased expenditure because of improved problem isolation and resolution of the network and reduced maintenance costs with remote monitoring.

Faster Issue Resolution

Faster issue resolution with Systal monitoring the company’s infrastructure 24 x 7.

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