New team of specialist engineers will support our global clients in maintaining network operations

We are very happy to announce our plans to create 30 new highly skilled jobs as we expand our incident management team based in our NOC in the Glasgow head office.

 

As a specialist incident management team, the new team will manage the fix when clients experience business critical technical problems or security breaches. The team will be the first line of response, tasked with rapidly identifying and isolating the problem, and driving forward a solution to get the organisation’s technology up and running again as rapidly as possible.

 

We are creating the team in response to increased demand for onshore rather than overseas-based assistance to respond to critical incidents, and we expect this department to grow and generate 30 skilled FTE jobs over the next two years.

 

“Efficient IT operations are one of the hallmarks of business continuity today,” said Systal Director Neil Nicolson.

 

“The trouble is, new technologies mean that infrastructures are getting increasingly complicated and dynamic, and there’s the growing threat of cybercrime to contend with too.

 

“In turn, this means increasing demand for incident management teams with sophisticated skillsets, and a wealth of experience– and this can’t be easily delivered offshore.

 

“We’re really proud of our onshore Operations Centre and how it enables us to offer our customers really close partnerships and fantastic continuity of service. The new incident management team will be an integral part of the OC and its expansion moving forward and we’re pleased to be a position that allows us to create highly skilled IT roles in the region.”

 

To see the full article in BQ Live click here